Code of Conduct

As a member of Courierboard you are part of a cooperative business community. As members, you are expected to uphold professional standards of conduct at all times towards other members.

Of particular importance are the standards of conduct that involve handling deliveries for other courier companies. These include:

• While handling a delivery on behalf of another company, your driver is representing that company and should apply the same level of professional conduct they would for any other delivery.

• No one should use a delivery as an opportunity to compete for another company’s customer.

• At delivery point, if approached for company details, your driver should say they are delivering on behalf of another courier company, or follow any special instructions you have mutually agreed upon for the delivery.

• Contracts should be handled with the same level of commitment and priority that you give to your own customers.

Any violations of this Code, should be reported to Courierboard. We will review all negative reports. If substantiated, membership for those who have violated this Code of Conduct may be suspended or canceled.

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