DISPATCHER - Rush Same Day Delivery
TruckCourier, Inc. based in Woburn, MA is a unique, ISO 9001:2008 Certified Quick Response, Same-Day, Expedited Trucking and Courier Company. As the oldest and leading specialists in our field, we service Boston, New England, the Northeast, Eastern Canada and beyond. Our forte is time sensitive shipments and freight requiring special handling, using cargo vans and straight trucks. Along with our corporate clientele, we also work with other major transportation providers when their customers' needs fall within our niche. We literally transport everything from mayonnaise to missiles.
We are looking for a team player -- a highly organized, effective communicator to work in a fast-paced environment. This position will require constant contact with high profile customers. This position will balance client and independent contractor needs, offer and notify independent contractors of available work and enter allocation data into custom database. Must be a confident decision-maker who can take charge of any and all situations
The compensation package we offer includes salary commensurate with experience, fully paid medical plan, matching 401(k) program as well as paid vacation and personal days.
SKILLS & EXPERIENCE
Minimum 2 to 5 years of prior dispatching experience and excellent knowledge of the quick response/rush delivery business and dispatch execution.
Ensure data integrity and accuracy of information.
Possess excellent customer service skills and the ability to thrive in a flexible, fast-paced team environment under time-critical specifications.
Ability to manage multiple tasks, including follow through and follow up, and meet tight deadlines in a constantly changing, high demand work environment.
Work closely with coworkers but must be able to problem solve independently and quickly.
Strong problem solving and organizational skills.
Excellent communication skills, both written and verbal, with strong customer service orientation for working professionally with customers and internal departments.
Computer literate with solid mathematical aptitude and strong data entry skills
Able to maintain calm, positive demeanor
Expedited or Taxi Dispatch experience a serious plus
Send resume to firstname.lastname@example.org