Dispatcher: all shifts/multiple openings, full time, all shifts (Day, evening, overnight)
Get in on the ground floor: Small, fast growing ground transportation and warehousing company hiring multiple positions for new location in East Boston. Growth = 35% in the past 6 months. To continue this explosive growth we need good, solid and dependable new people. Positions are net-new additions, not replacements.
Specific job requirements/information
o Tasks include but are not limited to: Answer phones; Handle client issues and complaints; Process orders; Provide order/job updates as needed in assorted required computer applications; Assign jobs to drivers; Track and document jobs through successful delivery/completion; Work with and direct CSRs during the shift; Create reports; Respond to client and inhouse requests (phone and email); and Generate quotes.
o Previous dispatch experience a must
o Ability to effectively multitask and remain calm in a chaotic environment critical
o Dependability, Reliability, and Flexibility are CRUCIAL
o Ability to work in a fast paced, high volume, high stress environment
o Outstanding client relationship management skills a must
o Problem solving and follow up skills
o Strong written and verbal communication skills
o Strong computer and keyboarding skills
o Must work well and communicate clearly with others: clients, drivers, other dispatchers, CSRs, warehouse staff, and management.
o Provide leadership
o English is the primary language, multi-lingual is a big plus.