Dispatcher\Customer service (santa rosa)
Employment type: full-time
North bay courier and logistics company has a Dispatch position open in our Santa Rosa office . We provide time sensitive on demand and sameday delivery throughout the North bay and greater bay area. The volume of deliveries may fluctuate significantly so the dispatcher must be able to work with changing conditions and learn how to use his/her resources efficiently. This position involves heavy phone contact between external customers and drivers and the ability to work independently.
--Process customer orders including order entry, dispatch, and on time delivery.
--Dispatch packages using the contract drivers and a computerized dispatching system to identify, assign and document the progress of a delivery.
--Handle questions, scheduling, delivery and routing issues with external customers and contracted drivers.
--Provide excellent customer service; remain calm and helpful with drivers and customers at all times.
--Document relevant information correctly and completely.
Experience Desired: (Not required, will train right person.)
--Two years dispatching.
--One year dispatching on-demand delivery drivers preferred.
--Proficiency of business computer applications is required: Internet, Web Based Applications, MS Office.
--Dispatching software experience desired.
--Customer service-oriented environment experience is desired.
--Knowledge of North Bay & SF Bay metro area and major streets.
--Ability to lift 50 pounds.
Must be willing to occasionally work weekend and after hours on call.
Monday thru Friday 7:00 AM to 3:30 PM Monday thru Friday
Compensation: Salary plus after hour comp
paid vacation & holidays